Returns & Exchanges
Refund Policy of Sun Brims New Zealand
This Refund Policy (“Policy”) applies to the following purchases: sunbrims.co.nz
General
1.1. We offer refunds, repairs and replacements in accordance with New Zealand Consumer Law and on the terms set out in this Refund Policy (“Policy”).
1.2. Any benefits set out in this Policy may apply in addition to consumer’s rights under New Zealand Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
New Zealand Consumer Law
2.1. Under New Zealand Consumer Law:
- Our goods and services come with guarantees that cannot be excluded under New Zealand Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value.
- You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
2.2. We offer refunds, repairs, and replacements in accordance with New Zealand Consumer Law.
2.3. New Zealand Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If New Zealand Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and New Zealand Consumer Law, then New Zealand Consumer Law will prevail.
2.5. Further information about New Zealand Consumer Law and these Consumer Guarantees is available from the website of the New Zealand Ministry of Business, Innovation and Employment.
2.6. If a product or service which you purchased from us has a major failure (as defined in New Zealand Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in New Zealand Consumer Law) then you may still be entitled to have the goods repaired or replaced.
Cancellation and Change of Mind
3.1. In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that you notify us within 30 days of receipt.
- In the case of services, the services have not already been performed.
- And the following conditions are satisfied: that the Product has not been damaged and the Product is in a good, saleable condition
Products Damaged During Delivery
4.1. In the event that the product you ordered has been damaged during delivery:
(a) Please contact us as soon as possible.
(b) Return the damaged product in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 30 days.
Exceptions
5.1. Not withstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
- You misused the said product in a way which caused the problem.
- You knew or were made aware of the problem(s) with the product or service before you purchased it.
- You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
- Any other exceptions apply under New Zealand Consumer Law.
Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under New Zealand Consumer Law, we will bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organizing for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under New Zealand Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under New Zealand Consumer Law), then we will organize for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organize and pay for the inspection, postage, shipping,transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under New Zealand Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
Response Time
7.1. We aim to process any requests for repairs, replacements or refunds within 5 days of receipt.
How to Return Products
8.1. You can contact us at the end of this Policy to discuss a return using the information.
8.2. Unless otherwise defined in our sole discretion, we will pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
8.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
8.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
Contact Us
9.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@sunbrims.co.nz